Question 1

How do I start recording a channel?

Accepted Answer

Sign in and open Followed Channels. Paste the live channel URL and submit. We auto-record when the channel goes live.

Question 2

How quickly does recording start after a stream goes live?

Accepted Answer

Most streams start recording within a minute or two. New follows may take a few minutes to sync the first time. If it is still not recording, re-check the URL format.

Question 3

Do I need to keep StreamRokuo open?

Accepted Answer

No. Recordings run server-side once a channel is followed. You can close the app and come back later to watch.

Question 4

What platforms do you support?

Accepted Answer

We support several popular live streaming platforms. The exact list and URL formats are shown in the in-app Followed Channels > Add Channel section. Platform coverage may change over time as availability and reliability evolve.

Question 5

What URL format should I use?

Accepted Answer

Each platform has its own accepted URL format. Open the in-app Followed Channels > Add Channel section to see examples for each supported platform. Use a channel or profile URL, not a clip or video link.

Question 6

Why does my URL show as invalid or unsupported?

Accepted Answer

Use a channel or profile URL, not a clip or video link. Remove extra paths, query strings, and fragments; only the base profile URL is accepted. If it still looks invalid, copy the URL directly from the platform page and try again.

Question 7

Do you verify that a channel URL exists?

Accepted Answer

We currently validate URL format only. We do not verify the channel/profile exists yet. A mistyped URL can be followed but will never record, so confirm the link opens the real profile or live page. We plan to add URL existence checks in the future.

Question 8

Why is my recording still processing?

Accepted Answer

Processing starts after the live stream ends. Most recordings are ready within a few minutes, longer streams take longer. Refresh the page or check again shortly.

Question 9

When does a recording show as ready?

Accepted Answer

Once processing completes, the status changes to Ready and playback is enabled. If a recording is stuck for hours, contact support with the recording ID.

Question 10

Why is a thumbnail missing?

Accepted Answer

Thumbnails can appear after processing finishes. Refresh the page to load new artwork. If it stays blank, the video should still play normally.

Question 11

Why are parts of a stream missing?

Accepted Answer

Short disconnects can split a live stream into multiple clips. Look for multiple recordings around the same time. If a clip is missing entirely, the platform may have stopped the stream.

Question 12

Why does a recording have glitches (missing audio/video or audio out of sync)?

Accepted Answer

Live streams can have brief network drops or reconnects, which may cause short gaps or A/V sync issues in the recording. We record what the platform delivers; if the source stream is unstable, the recording can be incomplete. Check other recordings around the same time; a stream may split into multiple clips. If it happens often or the issue is severe, contact support and include the recording ID.

Question 13

What plans are available?

Accepted Answer

New accounts start with a 30-day free trial. Basic ($2.99/mo): 5 channels, 5 discover watches/week, 5 downloads/week. Standard ($4.99/mo): 20 channels, 15 discover watches/week, unlimited downloads. Premium ($7.99/mo): 100 channels, unlimited discover watches, unlimited downloads. Both monthly subscriptions and one-time 30-day purchases are available. Exact features and pricing are shown on the Subscriptions page in the app.

Question 14

How long can I watch recordings?

Accepted Answer

Recordings from channels you follow are accessible as long as they exist on our servers. Recordings are automatically cleaned up over time as storage is managed. For channels you discover (but don't follow), watching is limited by your weekly discover watch quota.

Question 15

What happens when I hit my follow limit?

Accepted Answer

Each plan has a channel limit: 5 (Basic), 20 (Standard), 100 (Premium). Extra channels may be paused or blocked from being added. Remove a channel or upgrade in the app to make room.

Question 16

What are discover watches?

Accepted Answer

You can watch recordings from channels on the Discover page without following them. Each plan includes a weekly discover watch quota: 5/week (Basic), 15/week (Standard), unlimited (Premium). Your discover watch quota resets weekly.

Question 17

How does the free trial work?

Accepted Answer

New accounts receive a 30-day free trial to explore StreamRokuo. During the trial you can use the service and try all features before choosing a paid plan. After the trial ends, choose a plan to continue using the service.

Question 18

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards and PromptPay (for Thai users) via Stripe. You can choose between a monthly subscription or a one-time 30-day purchase. We never store your card details — all payments are handled securely by Stripe.

Question 19

Why was my follow paused or a cooldown triggered?

Accepted Answer

Cooldowns prevent rapid follow/unfollow changes. Paused follows usually mean you reached a plan limit. Wait a few minutes or remove a channel to resume.

Question 20

Playback is failing or keeps buffering. What should I do?

Accepted Answer

Refresh the page and try a different browser or network. Check if the recording is still processing. If the issue persists, contact support with the recording ID.

Question 21

The stream is live but no recording started.

Accepted Answer

Confirm the channel URL is correct and active. Make sure the follow is not paused. Wait a few minutes or re-add the channel if needed.

Question 22

Is StreamRokuo affiliated with any streaming platforms?

Accepted Answer

No. StreamRokuo is an independent service. We are not affiliated with, endorsed by, or sponsored by any streaming platform.

Question 23

What should I avoid sharing with support?

Accepted Answer

Never share passwords, private keys, or payment details. Send only the information needed to reproduce the issue.

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